Last updated: July 24, 2025

Makzy's (we, us, our) respects your privacy and is committed to protecting your personal information as carefully as we craft our handmade items. This policy explains how we collect, use, and safeguard your data when you visit https://makzys.com or use our services powered by Shopify. By using and accessing our services, you acknowledge that you've read and understood this Privacy Policy.

Personal Data We Process

Makzy's processes your personal data because you use our services, place an order and/or because you provide this data to us. This may include:

• First and last name
• Billing and shipping addresses
• Phone number
• Email address
• Payment details (e.g., bank account, credit card info)
• IP address
• Internet browser and device type
• Other personal data actively provided by you, for example, when creating a profile on our website, in correspondence, and by phone.
  
  

Special and/or Sensitive Personal Data

Our website and services are not intended for children under 16 years old. We do not knowingly collect personal data from children under 16 without parental consent. If you become aware that we have collected personal data from a child under 16 without such consent, please contact us immediately at connect@makzys.com so we can delete that information promptly.

How and Why We Process Your Personal Data

Makzy's processes your personal data for the following purposes and based on specific legal grounds:

To provide and improve our services:

• To deliver goods and services to you.
• To allow you to create and manage your account.
• To handle your payment and refunds.
• To communicate with you when necessary to provide our services (e.g., regarding an order).
• To inform you about changes to our services and products.
• To facilitate returns and exchanges.
• To provide customer support via phone, email, or social media.
• To improve and personalize your experience with our services.

For marketing and engagement:

• To send you newsletters, SMS, or other personalized messages (with your consent).
• To inform you about special offers, promotions, and events.
• To interact with you on social media channels.
• To collect feedback through reviews and customer satisfaction surveys.

To comply with legal obligations and ensure security:

• To comply with legal and regulatory requirements, such as tax and accounting obligations.
• To prevent fraud and protect the security of our services and users.
  
  

Legal Basis: We process your data based on:

• Performance of a contract (e.g., fulfilling your order, providing account services).
• Our legitimate interests (e.g., improving services, customer support, fraud prevention, where your interests don't override ours).
• Your consent (e.g., for marketing communications).
• Legal obligations (e.g., tax compliance).
   

Retention of Personal Data

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including providing our services, meeting our contractual obligations, and pursuing our legitimate business interests. We also keep data to comply with legal requirements, resolve disputes, and enforce our agreements.

After your data is no longer needed for these primary purposes, we'll either anonymize, delete, or archive it, as permitted by applicable law. This means your data will be securely stored for potential legal or regulatory needs, or during the period of any ongoing disputes or actions.

Sharing Personal Data with Third Parties

Makzy's provides data to third parties only when necessary for the performance of our agreement with you or to comply with a legal obligation.

This includes sharing with:

• Shopify: Our e-commerce platform.
• Payment partners (e.g., Mollie, Klarna, iDeal, PayPal).
• Delivery partners and fulfillment providers (e.g., PostNL).
• IT service providers (e.g., for data management, cloud storage).

Crucially, we never sell your data to third parties. Third parties we work with are generally only permitted to use your data to provide a service on our behalf, unless they are independently responsible for your data.

Cookie Policy

At Makzy’s, we use only essential technical and functional cookies. These cookies are necessary for the basic operation of our website and services, such as remembering your shopping cart contents or managing your login session. Since these cookies are strictly required for providing our services, they do not require your consent under applicable privacy laws.

We do not use any tracking, advertising, or analytics cookies. Therefore, you will not see a cookie consent banner when visiting our site. We value your privacy and aim to offer a smooth, privacy-friendly browsing experience.

Your Rights Regarding Personal Data

You have the right to access, correct, or delete your personal data. You can often exercise these rights yourself via your account's personal settings. Additionally, you have the right to withdraw any consent you have given for data processing, to object to the processing of your personal data, and the right to data portability. This means you can request that we provide your personal data, which we hold in a structured, commonly used, and machine-readable format, to you or to another organization you specify.

To exercise your rights (including objections or data portability) or if you have any other questions about how we process your data, please send a detailed request via our contact page: https://makzys.com/pages/contact.

How We Secure Personal Data

Makzy's takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. If you believe your data is not properly secured, or there are indications of misuse, please contact us via our contact page.

To keep your data safe, we have put in place a range of industry-standard security measures, including:

• TLS (formerly SSL): We send your data via a secure internet connection. You can recognize this by 'https' in the address bar and the padlock icon.
• DKIM, SPF, and DMARC: These internet standards prevent you from receiving emails on our behalf that contain viruses, spam, or are designed to phish for login details.
• DNSSEC: An additional security measure for converting a domain name (https://makzys.com) to its linked IP address (server name). It's provided with a digital signature to prevent redirection to a fake IP address.
• Internal controls: Only authorized team members can access your data, and everyone at Makzy’s is bound by confidentiality obligations.

While we use all reasonable measures to secure your data, no system is completely invulnerable. For this reason, we recommend avoiding sending sensitive or confidential information through unsecured channels.

International Data Transfers

Your data may be stored and processed outside your country, including outside the EEA and UK, primarily by our service providers like Shopify. We ensure appropriate safeguards are in place, such as using the European Commission’s Standard Contractual Clauses, to comply with GDPR and protect your data.

Changes to This Privacy Policy

We may update this policy occasionally to reflect operational, legal, or regulatory changes. The “Last updated” date at the top will reflect these changes. We encourage you to check back regularly. For significant changes, we will notify you directly by email or via a prominent notice on our website to ensure you are aware of how your data is being used.

Contact Information:

We’re always happy to help with your privacy questions or concerns. Reach out anytime via our dedicated contact page: https://makzys.com/pages/connect or reach out to us via connect@makzys.com. Your trust matters deeply to us.